error text in all e-mails..

Forum dedicated to Mods for HESK created by Mike Koch

Moderator: mkoch227

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andre2017
Posts: 10
Joined: Wed Nov 08, 2017 8:14 am

error text in all e-mails..

Post by andre2017 »

Script URL:
Mods for HESK version: 2019.1.0
HESK version: 2.8.4
Hosting company: one.com
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
After upgrading to latest version of heck and mods for hesk; strange text is added at top and bottom in all e-mails to customers and staff.
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: error text in all e-mails..

Post by mkoch227 »

That's.... very strange. I cannot find any "kkk" entries in the Mods for HESK codebase. Are you using a language other than English for your helpdesk? If yes, check your email templates for your language to make sure nothing was added in by accident.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
andre2017
Posts: 10
Joined: Wed Nov 08, 2017 8:14 am

Re: error text in all e-mails..

Post by andre2017 »

Sorry no text with "kkk". I couldn't post the text from the email here in the forum.. it just said "the requested page can not be found".

Trying again (strippet from special characters):

Email top:

635978409b252b928ff4e0f5dea243a34f89e6b5
Content Type multipart alternative boundary 40c836e2383d4295228db825f8b56818e2d2bd4a

40c836e2383d4295228db825f8b56818e2d2bd4a
Content Type: textplain charset UTF 8
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: error text in all e-mails..

Post by mkoch227 »

Ah, that makes more sense :lol: . And I think I found the issue:

- Open inc/email_functions.inc.php in a plaintext editor, such as Notepad++
- Find:

Code: Select all

$headers .= "MIME-Version: 1.0";
- Replace with:

Code: Select all

$headers .= "MIME-Version: 1.0\n";
- Save, upload, and test.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
andre2017
Posts: 10
Joined: Wed Nov 08, 2017 8:14 am

Re: error text in all e-mails..

Post by andre2017 »

Yes..!! That did the trick! Thank you so much for the incredible fast reply :D
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