New version of HESK: 3.6.3

[Klemen]

I am happy to announce HESK 3.6.0

==> Release highlights
- [CLOUD ONLY] Recurring tickets; automatically submit support tickets on a schedule
- multiple staff on a ticket; tickets can now have one owner and multiple collaborators
- linked tickets; you can link several tickets together to easier track tickets related to the same issue
- create custom ticket priorities, manage built-in priorities
- file attachments can be added directly to emails instead of linked to
- auto-install additional language packs if the server permissions allow it
- a lot of minor usability changes, bug fixes, and internal improvements (see full changelog at the bottom of this post)

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HOW TO UPDATE:
1. Log in to your HESK admin panel
2. Go to "Settings" and click the "Check for updates" link
3. See available update options

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==> Full Changelog
- [CLOUD ONLY] Recurring tickets: automatically create predefined tickets
- multiple staff on a ticket; tickets can now have one owner and multiple collaborators
- linked tickets; you can link several tickets together to easier track tickets related to the same issue
- create custom ticket priorities, manage built-in priorities
- file attachments can be added directly to emails instead of linked to
- you can now select the desired IMAP mailbox when fetching emails using IMAP
- auto-install additional language packs if the server permissions allow it
- improved ADA Compliance, thanks to Sam Shelby of AlumniOnline Web Services LLC (www)
- allow MFA Authenticator App registration with cURL disabled (manual code entry)
- MFA can now be forced for help desk staff and/or customers
- remind users that XML is required for Rich text (HTML) ticket replies
- staff that cannot manage categories can now at least view them
- choose what to do with tickets when deleting a customer
- simplified favicon to a single favicon.ico file
- fix: disable ticket submission when files are being uploaded
- fix: bulk delete customer registrations not working correctly
- fix: detect Nginx HTTP_X_FORWARDED_PROTO https
- fix: missing include in public-side fatal error messages
- fix: spaces in custom drop-down values prevent correct value select
- fix: customer email address matching should be case-insensitive when piping
- fix: public KB articles and categories within a private parent category should be private
- fix: cached SQL queries could cause different results order between pages
- fix: u_name and u_email not cleared when anonymizing tickets
- fix: Javascript error when "Time worked" is disabled
- updated TinyMCE to 7.9.1

[Klemen]

Hesk version 3.6.1 has been released, fixing a few bugs.

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HOW TO UPDATE:
1. Log in to your HESK admin panel
2. Go to "Settings" and click the "Check for updates" link
3. See available update options

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==> Full Changelog
- fix: cannot translate "Unlink" button text
- fix: hard-coded database table prefix in Manage customers
- fix: SQL error when adding a note to a ticket assigned to someone else with no collaborators
- fix: remove collaborators from tickets when their category access is revoked
- fix: linking tickets not working with some custom date formats
- fix: cannot create multiple customers with no email in admin panel
- minor UI changes

[Klemen]

Hesk version 3.6.2 has been released, fixing a few bugs.

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HOW TO UPDATE:
1. Log in to your HESK admin panel
2. Go to "Settings" and click the "Check for updates" link
3. See available update options

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==> Full Changelog
- fix: datepicker in admin panel not working correctly on mobile devices
- fix: permission combinations trigger a wrong ticket count in the ticket list
- fix: ignore emails from email addresses registered in Hesk settings to prevent loops
- fix: the "Submit as" button is not working when "Time worked" is turned off
- fix: script execution time limit calculation ignored by a fixed value
- fix: hide the "Add a reply" link for staff with no reply permission
- fix: cannot lock tickets with "Can resolve tickets" but without "Edit ticket replies" permission
- fix: linked anonymized tickets now displayed, remove links when anonymizing
- fix: don't redirect staff to the submitted ticket it if no permission to view it
- fix: wrong ticket count for users with limited permissions on manage status and priority pages
- minor UI changes

[Klemen]

Hesk version 3.6.3 has been released, fixing a bug (knowledgebase rating not working anymore).

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HOW TO UPDATE:
1. Log in to your HESK admin panel
2. Go to "Settings" and click the "Check for updates" link
3. See available update options