Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Forum dedicated to Mods for HESK created by Mike Koch

Moderator: mkoch227

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Naglas
Posts: 6
Joined: Thu Sep 12, 2019 5:37 am

Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by Naglas »

Hello,
I was using newest HESK (2.8.4)(worked perfectly) when i found Mods For Hesk. I have tried to upgrade and then
Image
And it never ends. What could possibly gone wrong?
database settings are correct. Checked twice.
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by mkoch227 »

Open your browser's developer console (F12 on Chrome) and see if there are any errors. If there are errors, please share them here.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
Naglas
Posts: 6
Joined: Thu Sep 12, 2019 5:37 am

Re: Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by Naglas »

mkoch227 wrote: Thu Sep 12, 2019 12:44 pm Open your browser's developer console (F12 on Chrome) and see if there are any errors. If there are errors, please share them here.
Failed to load resource: install/ajax/get-migration-ajax.php
the server responded with a status of 500 (Internal Server Error)

I've tried reupload this file, and it is there, but error is still the same.
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by mkoch227 »

If your helpdesk is available on the internet, please PM me your helpdesk URL so I can look at that file a bit more closely.

Also, was this your first time installing Mods for HESK, or did you use Mods for HESK in the past?
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
Naglas
Posts: 6
Joined: Thu Sep 12, 2019 5:37 am

Re: Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by Naglas »

mkoch227 wrote: Thu Sep 12, 2019 1:57 pm If your helpdesk is available on the internet, please PM me your helpdesk URL so I can look at that file a bit more closely.

Also, was this your first time installing Mods for HESK, or did you use Mods for HESK in the past?
This was my first time installing Mods for HESK.
Naglas
Posts: 6
Joined: Thu Sep 12, 2019 5:37 am

Re: Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by Naglas »

Still waiting for help.
JohnJ
Posts: 4
Joined: Mon Apr 23, 2018 12:54 pm

Re: Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by JohnJ »

Are you using any language packs?
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by mkoch227 »

JohnJ wrote: Mon Sep 23, 2019 11:22 am Are you using any language packs?
That's actually a really good point; I've heard others report that using a custom language pack was their issue, such as this user.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
Naglas
Posts: 6
Joined: Thu Sep 12, 2019 5:37 am

Re: Upgrading from HESK (2.8.4) to Mods For Hesk 2019.1.0

Post by Naglas »

JohnJ wrote: Mon Sep 23, 2019 11:22 am Are you using any language packs?
No, i'm using default english pack
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