The tickets are not being linked

[shddcit]

HESK version: 3.6.0
HESK license: Licensed
PHP version: 7.4.33 (MySQLi)
MySQL version: 10.5.23-MariaDB-0+deb11u1-log
/hesk_settings.inc.php: Exists, Writable
/attachments: Exists, Writable
/cache: Exists, Writable

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Good day.

The tickets are not being linked. When entering the ID and clicking the "Link Ticket" button, nothing happens.

[Klemen]

Works fine in my tests.

Does it work for you in the demo?
https://www.hesk.com/demo/admin/

Can you provide access to your help desk to test?

[shddcit]

Works fine in my tests.

Does it work for you in the demo?
https://www.hesk.com/demo/admin/

Can you provide access to your help desk to test?

Yes. See the private message

[shddcit]

Works fine in my tests.

Does it work for you in the demo?
https://www.hesk.com/demo/admin/

Can you provide access to your help desk to test?

Hi, Klemen.

I updated the second HESK where I have root access, but the tickets still don't get linked.
Everything works fine in your demo.

[Klemen]

I found the issue (related to the date format); thank you for reporting it.

This file should fix it (upload to your admin folder, then reload the help desk in your browser):
https://hesk.com/extras/hesk3/hesk360_linked_fix.zip

[shddcit]

I found the issue (related to the date format); thank you for reporting it.

This file should fix it (upload to your admin folder, then reload the help desk in your browser):
https://hesk.com/extras/hesk3/hesk360_linked_fix.zip

Yes, Klemen, everything worked perfectly. You found the bug very quickly, I'm literally amazed by your speed. Just ten minutes.